Welcome to Christmas Decoration Store, where we’re dedicated to making your holiday season magical! Our friendly elves have prepared this guide to ensure your shopping experience is as joyful as Christmas morning.

🚚 Shipping Information

Order Processing Time

Our busy elves need 1-2 business days to carefully prepare your Christmas decorations for their journey to your home.

Shipping Methods & Delivery Times

  • Standard Shipping – $12.95
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after shipping
    • Perfect for when you need your decorations in a timely manner
  • Free Shipping – Orders over $50
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipping
    • Great for budget-conscious shoppers who plan ahead

🎁 Holiday Tip: During our busy season (November-December), please allow extra processing and delivery time. Our elves are working extra hard to spread Christmas cheer!

📦 Returns & Exchanges

At Christmas Decoration Store, we want every holiday decoration to bring joy to your home. If something isn’t quite right, our friendly elves are here to help make it right!

Our Return & Exchange Promise

We accept returns and exchanges within 15 days of your receipt of items. Your satisfaction is our top priority!

⚠️ Non-Returnable Items

To ensure the health and safety of all our customers, we cannot accept returns on:

  • Christmas Candles (for safety and hygiene reasons)
  • Artificial Christmas Trees that have been assembled or decorated
  • Christmas Lights with cut wires or signs of use
  • Opened Christmas Tree Watering Systems
  • Any items not in original condition, damaged, or missing parts

Simple Return & Exchange Process

Step 1: Contact Our Elves

Email our customer care team at [email protected] within 15 days of receiving your order. Include your order number and reason for return/exchange.

Step 2: Prepare Your Package

Please include:

  • All original packaging and materials
  • All tags and labels attached
  • The original receipt or order confirmation
  • A completed copy of the return form

Step 3: Ship Your Return

Send your return package to:

Christmas Decoration Store Returns
1021 Hamill Avenue
San Diego, US 92111

💡 Note: Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

💰 Refund Information

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable

Exchange Process

For exchanges:

  • Follow the same return process above
  • Clearly indicate the item you wish to exchange for
  • We’ll ship your new item once we receive the return
  • Any price differences will be charged or refunded accordingly

🎅 Need Help?

Contact our customer care elves at [email protected] – we typically respond within 24 hours!

From our Christmas-loving family to yours, we wish you a season filled with joy, beautiful decorations, and hassle-free returns!

Christmas Decoration Store – Making Holidays Magical Since Day One! ✨