At Christmas Decoration Store, we want every holiday decoration to bring joy to your home. If something isn’t quite right with your purchase, our friendly elves are here to help make it right!

Our Return & Exchange Promise

We accept returns and exchanges within 15 days of your receipt of items. Your satisfaction is our top priority, and we’re committed to ensuring your Christmas decorations meet your expectations.

⚠️ Non-Returnable Items

To ensure the health and safety of all our customers, we cannot accept returns on the following items:

  • Christmas Candles (for safety and hygiene reasons)
  • Artificial Christmas Trees that have been assembled or decorated
  • Christmas Lights with cut wires or signs of use
  • Opened Christmas Tree Watering Systems
  • Any items not in original condition, damaged, or missing parts

Simple Return & Exchange Process

Step 1: Contact Our Elves

Email our customer care team at [email protected] within 15 days of receiving your order. Include your order number and reason for return/exchange.

Step 2: Prepare Your Package

Please include:

  • All original packaging and materials
  • All tags and labels attached
  • The original receipt or order confirmation
  • A completed copy of the return form below

Step 3: Ship Your Return

Send your return package to:

Christmas Decoration Store Returns
1021 Hamill Avenue
San Diego, US 92111

Note: Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

Refund Information

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable

Exchange Process

For exchanges:

  1. Follow the same return process above
  2. Clearly indicate the item you wish to exchange for
  3. We’ll ship your new item once we receive the return
  4. Any price differences will be charged or refunded accordingly

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email to: [email protected]


Dear Christmas Decoration Store Elves,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]

Order Date: [Date of Order]

Item(s) to Return/Exchange: [List items and quantities]

Reason for Return/Exchange: [Please describe the reason]

Preferred Resolution: [Refund / Exchange for (specific item)]

I have read and understand the return policy and confirm the items are in original condition with all packaging and tags.


Thank you,

[Your Full Name] [Your Email Address] [Your Phone Number]

🎁 Holiday Reminder

During the busy holiday season (November-December), please allow extra time for return processing. Our elves are working extra hard to spread Christmas cheer to all our customers!

Have questions? Contact our customer care elves at [email protected] – we typically respond within 24 hours!

From our Christmas-loving family to yours, we wish you a season filled with joy, beautiful decorations, and hassle-free returns! 🎅✨