Welcome to Christmas Decoration Store’s FAQ page! We’re here to answer all your questions about our magical Christmas decorations and ensure your holiday shopping experience is as joyful as the season itself.

Product Information

What types of Christmas decorations do you offer?
We offer a wide variety of Christmas decorations to make your home festive and magical! Our collection includes:
  • Artificial Christmas Trees in various sizes and styles
  • Christmas Lights and AppLights for every decorating need
  • Christmas Ornaments & Tree Toppers to personalize your tree
  • Christmas Figurines & Collectibles for your village displays
  • Christmas Garland, Swag, and Ribbon for elegant touches
  • Christmas Stockings, Tree Skirts, and Rugs & Mats
  • Christmas Table Decorations and Candles & Candleholders
  • Christmas Tree Stands, Storage, and Watering Systems
  • Christmas Inflatables for outdoor fun
Are your artificial Christmas trees easy to assemble?
Yes! Our artificial Christmas trees are designed for easy assembly. Most feature hinged branches that simply fall into place, and clear instructions are included with each tree. We also offer tree stands specifically designed for stability and easy setup.
Are your Christmas lights indoor/outdoor safe?
We offer both indoor and outdoor-rated Christmas lights. Please check the product description for specific usage recommendations. Our outdoor lights are weather-resistant and designed to withstand typical winter conditions.

Ordering & Account

How do I create an account?
You can create an account during checkout by providing your email address and creating a password. Having an account allows you to track orders, save your preferences, and enjoy faster checkout in the future.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure timely delivery, so modifications or cancellations are only possible within 2 hours of placing your order. Please contact us immediately at [email protected] if you need to make changes.
I forgot my password. How can I reset it?
Click on “Forgot Password” on the login page, and we’ll send password reset instructions to your registered email address.

Payment Methods

What payment methods do you accept?
We accept the following payment methods:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?
Absolutely! We use industry-standard encryption technology to protect your payment information. Your financial details are processed securely through our certified payment gateway partners.
Why was my payment declined?
Payment declines can happen for various reasons including insufficient funds, incorrect card information, or security checks by your bank. Please verify your information and contact your bank if the issue persists.

Shipping & Delivery

How long does order processing take?
Our team works diligently to process all orders within 1-2 business days after payment confirmation. During peak holiday seasons, we extend our warehouse hours to maintain this quick turnaround.
What shipping options do you offer?
We offer two reliable shipping options:
  • Standard Shipping – $12.95: Delivered in 10-15 days after dispatch via DHL or FedEx
  • Free Shipping: For orders over $50, delivered in 15-25 days after dispatch via EMS
Do you ship internationally?
Yes! We proudly ship worldwide, bringing Christmas magic to homes across Europe, North America, Australia, and beyond. We do not ship to select remote areas in Asia and other remote locations.
How can I track my order?
Once your order ships, we’ll send you a tracking number via email so you can follow your Christmas decorations on their journey to your home.
What should I do if my order hasn’t arrived within the estimated delivery time?
During peak seasons, delivery times may vary. If your order is significantly delayed, please contact us at [email protected] with your order number, and our customer care team will investigate.

Returns & Exchanges

What is your return policy?
We want you to be completely happy with your Christmas decorations! You may return items in original condition within 15 days of receipt for a full refund or exchange.
How do I initiate a return?
Please contact our customer care team at [email protected] with your order number and reason for return. We’ll provide return instructions and address information.
Who pays for return shipping?
For change-of-mind returns, customers are responsible for return shipping costs. For defective or incorrect items, we’ll cover return shipping.
How long does it take to process a refund?
Once we receive your returned items, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

Still Have Questions?

Our friendly customer care elves are always here to help spread Christmas cheer and answer your questions!

Email us at: [email protected]

We typically respond within 24 hours, and even faster during our extended holiday hours!

From our family to yours, we wish you a delivery filled with anticipation and a Christmas season filled with joy!